Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order Cancellation

You may cancel your order free of charge within 15 minutes of placing it by contacting us using the information below. Once this 15-minute window has passed, your order may already be in processing and cannot be cancelled; at that point, the return process below applies once the item is received.

Eligibility

Since our memory modules are used/refurbished, "return to original condition" doesn't mean factory-new. To be eligible for a return, your item must:

  • Be the same module(s) you received, with no additional physical damage beyond what was disclosed at sale
  • Include all original components (module, any included accessories)
  • Be shipped back in anti-static packaging to prevent ESD damage
  • Be accompanied by your order number or proof of purchase

To start a return, contact us at marketing@relutech.com. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:

RELUTECH 130 Technology Pkwy NW Ste 200 Peachtree Corners, GA 30092

Defective or Incorrect Items

If your item arrives defective, dead-on-arrival, or isn't what you ordered, contact us immediately at marketing@relutech.com. Once we confirm the issue, we'll send a prepaid return shipping label and issue a full refund or replacement at no cost to you.

Non-Defective Returns

If you're returning an item for any reason other than a defect or shipping error:

  • Return shipping is at your expense
  • A 25% restocking fee will be deducted from your refund
  • The module will be tested and inspected upon return to confirm it matches the condition it was shipped in

Inspection Process

All returns are tested before a refund is issued. We'll notify you once we've received and inspected the item, and let you know whether the return is approved as defective (free return, full refund) or non-defective (restocking fee applies).

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Custom or bulk/special-order lots
  • Items where original anti-static packaging was discarded and the module was installed in a live system (this can introduce damage or contamination we can't verify after the fact)
  • Sale items or gift cards

Please reach out if you have questions about your specific order.

Exchanges

The fastest way to get the module you want is to return the one you have, and once that return is approved, place a separate order for the replacement.

Refunds

Once your return is approved, you'll be refunded to your original payment method within 10 business days. Non-defective returns will reflect the 25% restocking fee deduction. Bank or card processing times may add a few extra days on top of that.

If more than 15 business days have passed since your return was approved and you haven't seen a refund, contact us at marketing@relutech.com.